Let's start with the basics...
How does the process work?
Items are priced so you can choose your favorite pieces to create your custom look. When you're ready to retain our rental services, please contact us. We will reach out a retainer agreement for our services at which point, 50% deposit is required. The remainder balance can be paid in equal monthly installments up until the final payment which is due 30 days prior to your event date. Our open contract allows you to adjust the quantities of your selections, or add additional decor pieces up until 30 days prior to your event date, at which point items may only be added.
What if I need to change my date or cancel?
We understand the wedding climate is ever-changing and plans can change too. Your initial deposit is considered a retainer fee and is fully refundable should plans change and you need to cancel within 30 days of booking*.
Please keep in mind that dates are typically booked far in advance, not making it always possible to fill after cancellations, so after 30 days from booking, deposits and payments are non-refundable. We are happy to transfer any deposits to a new date without any postponing charges.
*Exclusions include bookings made for events within 60 days, or custom and semi-custom orders where materials have already been purchased or work has commenced.
Please tell me what is not included with your services?
As we grow, more and more items are added to our collection of decor.
At this time, we do not offer the following items:
Please note that our rentals do not include the items listed above and any photo of our items that shows any of the above were provided and staged by the client and their vendors. Blissful Design & Decor does not offer staging services at this time.
What about $$$....
Do you charge
a deposit to rent?
We require a 50% booking and retainer fee to secure your date on our availability calendar. The remaining balance can be paid monthly up until 30 days of the event date. At that point, the balance is due in full.
Please note: For any bookings within 60 days, payment in full is required and is non-refundable.
Do you require a minimum, and what are payment options?
For client pickups and returns, we do not have a minimum requirement, however, we require a minimal security deposit, which is refunded upon return of our rental pieces. We ask our clients to allow 5 - 7 business days for processing the refund of the security deposit.
For deliveries, we require a $300 minimum rental selection. Minimum does not include the delivery fee.
How much is delivery, and how does it work?
Deliveries initiate from our Inwood, WV location and start as early as 8 AM. We deliver and pickup rentals on the same day only. Additional fee applies for requests to drop off the day before or pick-up the day after the event.
Up to 45 miles: $250
46 - 125 miles: $350
125 + miles: $400
Additional day drop off or pickup: $50/day
Delivery includes setting large decor pieces in the location picked out. Smaller decor items are brought packed and delivered to the pre-arranged point of contact for the day. Delivery does not include staging (adding candles, flowers, etc)
What about logistics
What rentals are eligible for pickup ?
Due to liability reasons, the following items are not eligible for pick up:
Arbors * Arches * Backdrops & Walls * Fragile or One-of-a-kind vintage pieces
All other rental decor is eligible for pickup at our Ashburn location. We may charge a flat packaging fee of $15 for fragile items to safely prepare items for transport. A security deposit is also required and refunded upon return of our items.
Rentals may be picked up after 10 AM on the agreed upon date and returned by 6 PM the day after the event.
What to expect
on the BIG DAY
On or about two weeks prior to the big day, I will reach out to you or your coordinator to finalize our delivery, setup and pickup timeline for your rental decor.
We will arrive and assemble or place any large structural decor rentals (such as arches/backdrops/barrels/bars) in the location approved by you or your coordinator.
All small rental pieces are packaged in traveling bins and handed to your point of contact for placement of items, unless we have added staging services to your contract.
After the festivities, we will return to collect our items. We ask that all rentals are left free of debris, including flowers, draping, candles, water, etc, otherwise a cleaning fee may apply.
Do you offer "Flip" Service?
At this time, we do not offer flipping service.
Please note that large rentals, such as arches, walls and barrels must remain at set up location.
Damaged/Lost Items Policy:
Many of items are delicate in nature and one-of-a-kind. For any item damaged during course of contracted rental period, client assumes cost to cover repair or replacement up to 5 x rental amount.